The warranty period varies on products purchased from the iPlug Control System Pvt. Ltd. Following warranty terms will be applicable on SMART DOOR LOCKS only.

The warranty period begins on the date of purchase or receipt of the product, whichever is later. Customers may submit complaints by email or telephone. You can also notify us for warranty claims support@iplug-india.com

Warranty is only eligible with the following documents

  • Original invoice,
  • Proof of defects.
    If any of the mentioned requirements are not met, no warranty claims can be submitted.

In cases of product repair or replacement, our policy allows us to replace or exchange the part or unit with a new, equivalent one.

Limited Warranty Coverage:

iPlug Control Systems Pvt Ltd. (“the Company”) warrants that Smart Door Lock (“the Product”) is free from defects in materials and workmanship under normal use for a period of 3 years from the date of purchase. This limited warranty is valid only for the original purchaser of the Product and is not transferable.

Warranty Coverage:

During the warranty period, the Company will, at its discretion, repair or replace any defective Product or components. This warranty covers manufacturing defects in materials and workmanship and does not cover any physical damage or malfunction caused by:

  1. Misuse, abuse, or negligence.
  2. Unauthorized modifications or repairs.
  3. Failure to follow installation, operation, and maintenance instructions provided with the Product.
  4. Acts of nature or other external factors beyond the Company’s control.

Obtaining Warranty Service:

If you believe your Product is defective and eligible for warranty service, please follow these steps:

  1. Contact our Customer Support team to report the issue with a detailed description of the problem
  2. Team will visit and analyse the issue and further take appropriate action to resolve your issue. (visit charges applicable)
  3. The Company will, at its discretion, repair or replace the Product or components and return it to you at no cost within a reasonable time.
  4. The Company may, if required, provide a substitute for your Smart Lock until it is repaired and brought back to you.

Visit Charges

At iPlug, we aim to provide exceptional service and support to our valued customers. To maintain the highest standards of service quality and ensure our technicians are readily available to assist you, we have established the following visit charges:

  1. Standard Visit Charge:

Our standard visit charge covers the cost of dispatching a qualified technician to your location. This fee includes the technician’s travel time, transportation expenses, and a preliminary assessment of the issue. The standard visit charge is applicable for all service requests and is as follows:

  • Within City: Rs.250
  • Outside City: Rs.500
  • Long-Distance or Out-of-Region: Please contact us for a customized quote.

  1. Emergency Visit Charge:

For urgent service requests that require immediate attention outside of our regular business hours, an emergency visit charge will apply. Emergency visit charges help us prioritize your needs during non-standard hours and are as follows:

  • Emergency Visit Charge (Evenings, Weekends, Holidays): Rs. 500
  1. Multiple Visits:

In cases where multiple visits are necessary to resolve a single issue, subsequent visit charges will be determined based on the complexity of the work and the materials required.

Payment Information:

All visit charges are due at the time of service completion. We accept various payment methods, including cash, credit/debit cards, and electronic payments. Detailed invoices with a breakdown of charges will be provided for your reference.

Cancellation Policy:

We understand that plans can change. If you need to cancel or reschedule a service visit, please notify us at least 3 hours in advance to avoid any cancellation fees.

Customer Satisfaction Guarantee:

Your satisfaction is our priority. If you are not entirely satisfied with our service, please contact us within 7 days, and we will work to resolve the issue to your satisfaction.

For any questions, clarifications, or to schedule a service visit, please don’t hesitate to contact our customer service team at support@iplugcontrol.com.

Thank you for choosing iPlug for your service needs. We appreciate your business!